Create Compliance
Click on the ‘ViVE Comply’ options under ‘My Apps’ in ViVE’s main menu to navigate to the main interface of ‘ViVE Comply’
The widget positioned on the right side of the interface presents two distinct columns. The first column lists 'Compliances' that have been created but remain unpublished, whereas the second column lists 'Compliances' that have been both created and published.
Users may either generate new ‘Compliances’ from scratch or work on pre-existing ‘Compliances’. Existing Compliances can be retrieved for editing by selecting them from the ‘My Compliances’ or the ‘Published Compliances’ list.
Creating New ‘Compliance’
Click the ‘Create Compliance’ button to display the following interface.
Select the ‘Workspace’ by choosing from the drop down list.
Select the Process Map from the ‘Process Maps’ list.
Type a name for the Compliance in the ‘Compliance Name’ text box.
Select the ‘Compliance Category’ from the options : ‘Mandatory Activities’, ‘Sequence Activities’, ‘Activity SLA’ or ‘Overall SLA’
Check mark the ‘Create new Dashboard' option
Selecting the Compliance category as ‘Mandatory Activities’
Selecting this option would allow the user to include selected activities from the Process flow, which will be mandatorily checked for compliance.
Select all mandatory events that are to be tested for compliance from the ‘Mandatory Activities' list. During the compliance assessment, these events will be subjected to mandatory verification. Any instances of non-compliance identified during this process will be listed separately.
Filters can also be applied based on the selected events. Click on the ‘Filters’ button to the top right corner of the ‘Mandatory Attributes’ widget to display a list of filters.
Selecting the Compliance category as ‘Sequence Activities’
Selecting this option would allow the user to include selected activities and specify a sequence for them. This sequence of execution will be mandatorily checked for compliance.
Select all events that are to be tested for compliance from the ‘Sequence Activities' list. Selection should me made according to the chosen sequence. Any instances of non-compliance identified during compliance check will be listed separately.
Filters can also be applied based on the selected events. Click on the ‘Filters’ button to the top right corner of the ‘Sequence Activities’ widget to display a list of filters.
Selecting the Compliance category as ‘Activity SLA’
Selecting this option would allow the user to include selected activities from the Process flow, which will be mandatorily checked for compliance with respect to the SLAs set for these Activities.
The Activity SLA counts will determined based on the SLA configuration selected during process map creation, such as Custom SLA, Data-level SLA, or Median SLA.
Select all mandatory events that are to be tested for compliance from the ‘Activity SLA' list. During the compliance assessment, these events will be subjected to mandatory verification. Activities which do not match the SLAs will be considered as non compliant and will be listed separately.
Filters can also be applied based on the selected events. Click on the ‘Filters’ button to the top right corner of the ‘Activity SLA’ widget to display a list of filters.
Selecting the Compliance category as ‘Overall SLA’
Selecting this option allows the user to either specify a custom SLA value for the entire process or choose from the attribute-level SLA that were defined in the last step(Recommendations Configuration) of the process map creation.
Set a value for SLA in the ‘Overall SLA' widget. The value for SLA can be set as ‘Days', ‘Hours’ or ‘Minutes’. The overall Process will be checked for SLA deviation, during the compliance assessment.
Filters can also be applied based on the selected events. Click on the ‘Filters’ button to the top right corner of the ‘Overall SLA’ widget to display a list of filters.
Viewing the Created Compliances in the respective Dashboards
After entering the details in the columns provided, click the ‘Process’ button at the bottom of the ‘Compliance Management' interface to effect the compliance assessment based on the choices made.
The name of the Compliances under the Created Dashboard will be displayed in the ‘My Compliances’ section in the main interface.
Select and click on any of the created compliances to view the Dashboard as shown below.
The Dashboard name is displayed at the top of the interface. All the created ‘Compliances’ under the Dashboard will be displayed in a tabular view within the main interface.
The data displayed in the top-left section of the interface outlines the total number of orders assessed for compliance, the number of compliant orders, and the number of non-compliant orders.
The ‘Average Process Time' for these orders is also displayed along with.
All the Compliances which are created under the dashboard are listed as a table view in the middle section of the interface.
Select any of the listed Compliances and click the ‘Edit’ button in the first column of the tabular view to edit the selected compliance.
Select any of the listed Compliances and click the ‘Delete’ icon in the first column, to delete the selected Compliance.
The Second and third columns in the table view give the Name of the Compliance and the Type of Compliance chosen.
Click the ‘Information’ icon in the Info column of the table view to view data related to the selected ‘Activities’ and the applied ‘Filters’ for the chosen Compliance."
The two widgets to the right half of the interface display the Process flows for the compliant and non-compliant events respectively.
The widget to the bottom left of the interface displays details of all the Instances which failed in the compliance assessment.
Click on the ‘Settings’ icon in top right corner of the widget to configure the metrics which appear as columns for each of these instances in the table view.
Select the required measures and click the ‘Update’ button to affect the changes.
Select any Instance in the widget and click the ‘Drill Through’ icon (' ') to the side of the selected instance, to view details of all the events in the selected Instance.
The event details along with their dimensions and measures are displayed in the form of a tabular view. The selected Dimensions are displayed as columns in the table, along with their values as Measures.
The Dimensions which are displayed, can be configured using the ‘Configuration' feature. Click the settings icon ('
Selected the chosen values from the available list and drag ‘n' drop them in the ‘selected’ column.
The tabular view will be displayed with the selected dimensions as columns in the table.
The Table view can be downloaded in ‘excel’ format by clicking the '
Select any Instance in the widget and click the ‘load Instance flow’ icon (' ') to the side of the selected instance, to view Process Flow for the selected Instance.