Rework Analysis
Rework refers to the need to repeat or redo certain Steps or Activities within a Process due to errors, omissions, or inefficiencies. It often occurs when there is a deviation from the expected or desired outcome. It also refers to the examination and analysis of rework instances within a Business Process.
By conducting a detailed Rework Analysis, organizations can gain insights into the root causes of inefficiencies and take corrective actions to improve overall performance.
ViVE’s ‘Rework Analysis’ showcases a Rework Dashboard, giving insights into reworks at different stages of the Business Process. Different Widgets in the Dashboards, in the form of Graphs and Table Views Display:
Total number of Rework orders
Total number of Rework orders as a percentage of total number of orders
Average time (in days) with Rework
Average time (in days) without Rework
Top ten Rework Activities
Rework monthly trend
Top ten Users performing Rework
Top ten Customer names
Top ten Agent names
Top ten Regions
Click the ‘Rework Analysis' option in the 'Analytics 'menu from ViVE’s main interface, to display the following interface:
Click on the ' 
By systematically addressing the reasons behind re-work, businesses can improve efficiency, reduce costs, enhance quality, and boost overall performance.
Note:
The default dashboard is generated when a process map is created, and it can be customized as per the requirements.